There are several possible reasons why your phone's location features aren't working. The most common reason is that your device's GPS antenna is damaged, so it can't receive signals and pinpoint your location. Other possible causes could be incorrect settings in your phone's software, compatibility issues with your operating system or a lack of available satellites in your area. In addition, some phones may not have GPS hardware installed at all.
In any case, it is recommended that you check your device for software updates or contact your mobile service provider for assistance with troubleshooting. It is also possible that if your phone does not have a GPS antenna installed, you may be able to purchase one as an accessory and install it on your device. Ultimately, proper troubleshooting should be able to resolve this problem with your phone's location function.
If all else fails, consider switching to a GPS-enabled phone or contact a specialist for additional help. With the right resources and support, you should find the right solution for you.